Eko · Use case
Faster replies for customer support teams
Support agents spend the day typing similar replies in Zendesk, Intercom, Help Scout, or plain email — and every extra minute per ticket adds up across a queue. Eko lets you dictate a reply instead of typing it, fix the tone before you send, and translate for customers who write in another language — all inside whatever helpdesk tool you already use, with no new tab or integration to set up.
Get Eko for Mac — $39How Eko helps
Dictate replies straight into the ticket
Press ⌥D and speak your answer. Eko types it directly into Zendesk, Intercom, Help Scout, or email’s reply box — no separate app, no copy-paste.
Fix tone before you hit send
Select a rushed reply and press ⌥C to clean up grammar and phrasing, or ⌥F to ask AI to make it more polite or concise — refined in place.
Translate for international customers
Select a customer’s message or your draft reply and press ⌥T to translate it, across 25 languages — handle tickets outside your team’s language.
Keep customer data on the agent’s Mac
Run Eko fully on-device with a local model so ticket content never leaves the agent’s machine, or bring your own API key for your provider of choice.
Get started in 3 steps
Install Eko on each agent’s Mac
Download Eko (Apple Silicon, macOS 14+) and grant accessibility + microphone permissions — $39 once, no subscription.
Open a ticket in your helpdesk
Zendesk, Intercom, Help Scout, Gmail — click into the reply field like normal.
Dictate, then refine and send
Press ⌥D to dictate the reply, ⌥C or ⌥F to fix tone, and ⌥T to translate if needed — then send from the same window.
One shortcut. In any app. $39 once.
Eko is a Mac AI keyboard assistant: dictate, fix, translate, ask AI, read your screen and open apps — from one shortcut, in any app. Runs on-device or with your own API key. $39 once, no subscription.
Get Eko for Mac — $39$39 once · No subscription · macOS 14.0 or later, Apple Silicon (M1+)
FAQ
Does Eko work with Zendesk, Intercom, and Help Scout?
Yes. Eko works system-wide, so it dictates and edits text directly in the reply box of any helpdesk tool running in your browser or as a desktop app — no integration required.
Can Eko translate customer messages?
Yes — select the customer’s message or your reply and press ⌥T to translate it in place, across 25 languages, so agents can handle tickets outside their own language.
Can Eko adjust the tone of a reply?
Select a draft reply and press ⌥C to fix grammar and phrasing, or ⌥F to ask AI to make it more polite, concise, or on-brand — the result replaces your selection.
Is customer data safe with Eko?
It can run fully on-device with a local model, so ticket content and customer messages never leave the agent’s Mac — or your team can use its own API key instead.
How much does Eko cost for a support team?
Eko is $39 once per Mac, no subscription — so the cost per agent is fixed regardless of ticket volume, unlike per-seat monthly support tools.